Answers to Frequently Asked Questions About Dental Care
FAQs
Commonly Asked Questions From Dental Patients
How do I book my first appointment?
You can book an appointment online through our website or by calling your nearest Beyond Smiles Dental clinic in Perth. Our team can assist you in finding a suitable time and provide information about what to expect at your first visit.
If you are uncertain which location is most convenient, we can also guide you when you contact us.
What should I bring to my first visit?
We recommend bringing the following items to help us prepare for your appointment:
- Medicare card:
If you’re eligible for Medicare dental benefits, this allows us to process any applicable claims on your behalf. - Private health fund card:
This enables on-the-spot claiming through our HICAPS system at the time of your visit. - List of current medications:
Please include any prescriptions, supplements, or relevant medical conditions to allow us to provide appropriate and informed care. - Previous dental records or X-rays:
These are helpful if you’re continuing treatment from another clinic or have had recent dental work completed elsewhere.
If you have any questions about what to bring, our team can clarify this when you book your appointment.
How long does a new patient appointment take?
A new patient appointment usually lasts 30 to 60 minutes. This allows time for a detailed check-up, including an examination of your teeth, gums, and oral health.
If X-rays are required, these may be taken during the visit. Your dentist will also discuss their findings, explain the recommended next steps if treatment is needed, and answer any questions you may have.
Appointments may take longer if more detailed planning is required. You can ask about the expected duration when you book.
What happens during a dental check-up?
A routine dental check-up is carried out to assess your oral health and note any areas that may need attention. Your appointment may include the following steps:
- Reviewing your medical and dental history:
Your dentist will ask about your general health, medications, and any previous dental treatments that may affect your care. - Examining your teeth and gums:
A thorough inspection is conducted to check for tooth decay, gum disease, signs of wear, and other potential concerns. - Taking X-rays:
If needed, X-rays may be taken to help your dentist assess areas that aren’t visible during the clinical exam, such as between teeth or under fillings. - Cleaning and polishing:
Your teeth may be professionally cleaned to remove plaque, tartar, and surface stains, depending on your oral health needs. - Discussing findings:
Your dentist will explain any concerns, answer your questions, and outline treatment options or follow-up if required.
Check-ups are also a good opportunity to bring up any concerns or changes you’ve noticed since your last visit.
What should I expect during my first dental visit?
Your first appointment allows us to gather information about your oral health, medical history, and any concerns you would like to discuss.
The dentist will explain the steps of the visit, ask about relevant conditions or past treatments, and answer your questions. The appointment focuses on collecting the information needed to plan appropriate care.
How often should I schedule a dental check-up?
Most patients attend a check-up every 6 to 12 months, although the recommended frequency depends on individual needs. Your dentist may suggest more or less frequent visits based on the following factors:
- Gum health:
Patients with a history of gum disease may need more frequent visits to monitor and manage inflammation. - Tooth decay risk:
If you are prone to cavities, a routine check-up is carried out to assess your oral health and identify potential concerns. - Medical conditions:
Health issues like diabetes or dry mouth can increase the risk of oral complications and may require closer monitoring. - Ongoing treatments:
If you’re undergoing orthodontic work, implant treatment, or other procedures, check-ups help track progress. - Lifestyle factors:
Habits such as smoking, a high-sugar diet, or inconsistent oral hygiene may influence how often you should be seen.
Your dentist will discuss how often you should have a dental check-up, taking into account these and other relevant factors.
Will you explain the costs before starting any treatment?
Yes. Before we proceed with any treatments, your dentist will prepare a written plan that includes the recommended procedure, item numbers, and estimated fees. You will have the opportunity to ask questions and consider your options before deciding how to proceed.
If you have private health cover, we can provide item codes so you can check your entitlements with your health fund.
Do you accept new patients with health funds?
Yes. We accept new patients with private health cover, and most major health funds are supported at our Perth clinics. HICAPS facilities are available for on-the-spot claim processing so that you can use your health fund benefits at the time of your visit, depending on your level of cover.
If you would like to confirm whether your fund is accepted, our team can advise when you book your appointment.
Can I choose which dentist I see?
What if I haven’t seen a dentist in years?
How do I transfer my records from another clinic?
Dental records can be transferred with your consent. We can request the necessary information directly from your previous provider. You may need to complete a release form so that records or X-rays can be sent securely to our clinic.
Access to your dental history helps the dentist understand your treatment background and plan your care.
Is there free parking available at your clinic?
Parking availability differs by location. Please contact your clinic before your appointment for details about parking options, directions, or local information.
